🌿 Help Center – NatureHaat.com
Welcome to the NatureHaat Help Center! We’re here to make your shopping experience smooth and satisfying. Whether you have questions about orders, payments, returns, or need general assistance — we’re here to help.
🛒 Orders & Shipping
How do I place an order?
Browse products on our website, add your favorites to the cart, and proceed to checkout using your preferred payment method.
How can I track my order?
After your order is confirmed and shipped, we’ll send tracking details via email and SMS. You can also log into your account and visit My Orders to check the status.
How long does delivery take?
Most orders are delivered within 3–7 business days. Delivery times may vary based on your location and during peak seasons.
🔁 Returns & Refunds
What is your return policy?
We offer a 7-day return policy for most items. Products must be unused, undamaged, and in original packaging. Some exclusions apply (e.g., perishables or hygiene-sensitive items).
How do I request a return?
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Log in to your account
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Go to My Orders
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Select the item
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Click Request Return and follow the steps
When will I get my refund?
Once we receive and verify your returned item, your refund will be processed within 5–7 business days to your original payment method.
💳 Payments
Which payment methods are accepted?
We accept:
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UPI
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Credit/Debit Cards
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Net Banking
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Cash on Delivery (COD available in select areas)
Is my payment information secure?
Yes. Our platform uses SSL encryption and secure payment gateways to protect your information.
👤 Account & Support
Do I need an account to shop?
You can check out as a guest, but creating an account helps you track your orders and manage returns easily.
Forgot your password?
Click Forgot Password on the login page and follow the steps to reset it via email.
📞 Contact Us
Need help? Reach out to our friendly support team:
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📱 Phone/WhatsApp: +91-7579445474
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📧 Email: naturehaat.in@gmail.com
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🕒 Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM
